The evolution of customer behaviour, technological revolution and the rise of aggressive competition drives banks to be more efficient and to redefine customer journeys and business models. We will transform your business to digital, with a focus on extraordinary user experience through a powerful and innovative next-generation omni-channel digital banking platform.
Find your clients in the digital world and be relevant again!
Technological revolution brings innovative approaches how to build and deliver SW. Do you want to follow them?
The Omni-Channel myGEMINI Digital Bank OS is an open platform that provides services every digital bank seeks. The microservice architecture platform and design allows us, our partners and customers to take part in the configuration, customisation and even low-code development, using our open source and knowledge transfer approach.
Notifications & Alerts
“Muscle and skeleton (hardware) are what give us a shape but mind (software) is what gives us a purpose.”
Our platform components are containerized as independent microservices. They can run instantly almost anywhere. Moreover, our Digital Bank OS comes with the expertise of how to operate a digital bank in cloud or on premises. We support DevOps and agile development in agile organisations.
Agile Organization Support
No product or service can be originated, managed or utilised without access management to data and services along with PSD2 and GDPR compliance guaranteed.
Entitlements allow you to define and control the access to any and all information assets in a way that prevents data breaches, improper disclosure of personal data to the wrong users and also to prevent bad actors from executing transactions of behalf of someone else. It has been proven in numerous banks worldwide for over more than a decade.
Audit and Compliance
Change of customers’ behaviour and their shift to the digital world raises the need to be in the digital world as well. Digital identity allows you to create a truly digital twin of a real customer and enables the bank to offer selected features of an identity to other partners. The customer can easily prove his/her identity (authenticate) and also prove the intention to act (certify).
Empathy has always been important in human interaction and digitisation places even greater urgency on this matter. Digitisation provides unparalleled access to user data and if evaluated correctly, empowers the understanding of the customer much better than any previous time, when “knowing the customer” was owned by a specific banker (in private/corporate banking), or a CRM user (in retail banking). The bank has an unfair advantage here. The trust it maintains with their customers and strong data protection policies are important arguments for customers to share their data. Other purely “personal data monetisation” companies will be increasingly challenged by their customers and regulations in future.
Our Digital Bank OS is data centric in terms of recording, extracting, enriching and analysing data from every possible interaction with the customer. It provides the customer empathy services to other platform components.
Customers prefer to access services using various touchpoints and according to their preference. Therefore, good customer experience cannot be delivered through siloed applications. A shared omni-channel layer is the baseline of all architecture in the current world. The omni-channel layer integrates with multiple backend systems but also more often with services originating from outside the bank. PSD2 has initiated what is called an “open banking revolution”. Banks need to connect to external service providers and assemble the value for customers from multiple sources. Integration has been upgraded to a new level of value orchestration.
The Digital Bank OS is designed to position itself in the hearth of the digital bank allowing value to be created for customers, using both internally and/or externally available services. We make PSD2 and open banking easy to implement and to benefit from. We bring blockchains and decentralised ledgers to customers in a friendly way, similar to bank accounts.
Own Service Publishing
Other Service Consumption
Selling financial products does not create happy customers. Financial products and services are often only a mediator in fulfilling the real needs of customers. If banks focus on real customer needs, they can sell their product, but by means of a positive experience that has the potential of lasting longer. Nurturing customer experience is an important goal for a digital banking platform. The capabilities offered by such platform in this area are of paramount importance.
Our platform is fully API-based and omni-channel by definition. Our CX services strictly separate user content management from its delivery. In this way we can empower user content delivery with business rules and AI to achieve a truly personalized user experience.
Omnichannel Content Delivery
The Digital banking platform at the hearth of a digital organisation provides support for various users and roles. It can be the customer through digital channels, a bank sales agent in the field, a branch banker, as well as back-office worker, business analyst or product owner. All such users will interact with platform services in the way which we describe as user stories. A digital platform should provide the means of managing user stories in a transparent way, be user-friendly and empower users. User stories are the means by which Digital Bank OS functionality is made available.
By using the Experience Builder, it is easy for a bank to define complex customer journeys, split them into user stories and digitalise corresponding business processes across the whole organisation.
Product Marketing & Sales
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