News and Stories

Banks need empathy in their digital environment
April 2021

Banks need empathy in their digital environment

The rapid shift to working from home, forced by circumstances over the past year, has shown that in many fields it is possible to not only work and communicate efficiently with colleagues remotely, but also to serve clients completely electronically. For many firms, this change marked the completion of the digital transformation of their business, while for many others it may only be their first step towards digitisation. The situation for banks was a bit different. Bank clients had routinely used various digital channels before, but last year meant a virtually complete cut off of personal contact with their bankers.

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Cryptocurrencies and e-commerce inspiration are new opportunities for banks
March 2021

Cryptocurrencies and e-commerce inspiration are new opportunities for banks

Last year clearly showed which sectors can benefit from digital transformation, and which have only hastily and impulsively begun to transfer their off-line service offers to the online world. Industries such as e-commerce and e-learning have, of course, succeeded perfectly, and banks, which can handle most of their customers' normal requirements without face-to-face visits haven’t done too badly either. But by using the e-commerce example banks can learn that opportunities in the online world have certainly not been exhausted, and if they want to maintain relevance and profitability, they have a lot to do this year – whether it be better personalization of digital services, opening up to third-party services, or even entering the world of cryptocurrency.

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Robot bankers, tailored services and cost savings
February 2021

Robot bankers, tailored services and cost savings

The use of artificial intelligence and machine learning in banking and other financial services is not new. However, one clear result of the past year’s turbulence is that these technologies will become an even more common part of the banking world. In fact, because of the anti-pandemic measures, the demands on digital customer service and by extension, the modern technologies that operate these technologies have increased even further.

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Banking in 2021: Digital, open, empathic and tailored to everyone
January 2021

Banking in 2021: Digital, open, empathic and tailored to everyone

The coronavirus epidemic has affected all sectors, including banking services, and it’s clear that it will also significantly affect where banking is headed in 2021 and beyond. But the government restrictions and limitations enacted to prevent the spread of coronavirus have not only shown where banks are going, but also how much they have changed in recent years. What can we expect from Czech banks in the near future and how will their customer relationships evolve?

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Armand Magharian will help BSC expand into the MENA and Western European regions
December 2020

Armand Magharian will help BSC expand into the MENA and Western European regions

Armand Magharian (33) has joined BSC, the Czech leader in banking software development, as Director of Strategic Projects. His main role will be helping BSC to find new business opportunities, especially in the Middle Eastern, African and Western European regions.

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Banks see opportunities in monetizing customer data and open-banking can help them return to high profitability
December 2020

Banks see opportunities in monetizing customer data and open-banking can help them return to high profitability

The year 2020 and the corona virus crisis that defines it, has brought high levels of uncertainty and financial losses to a number of sectors. Banks are no exception, and many are reporting a decline in profits while searching for a way to return to pre-crisis results as soon as possible. There are many paths to optimizing revenue and spending, but financial institutions around the world are discovering that the concept of "open-banking," which has so far developed considerably less than expected, holds great potential.

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Coronavirus has sped up the decline of cash and the rise of digitization
November 2020

Coronavirus has sped up the decline of cash and the rise of digitization

This year's coronavirus pandemic, accompanied by a number of government restrictions, has transformed many industries, and of course, banking is no exception. The three primary areas of change in the banking industry are the accelerating pace of the digitization of services, access to bank branches and, last but not least, the use of cash. These three areas intersect to a large extent, but it is digitization that is the driving force behind the other subsequent changes.

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Global success for Czech banking software. Gartner ranks BSC as a model supplier of bank digitization
September 2020

Global success for Czech banking software. Gartner ranks BSC as a model supplier of bank digitization

Banking Software Company (BSC), the largest banking software firm in the Czech Republic, has been ranked as a recommended solution provider for digital banking platforms in the prestigious Gartner Market Guide for Digital Banking Platforms. Banking institutions around the world now have another reason to choose the Prague based firm, BSC, as a supplier of digitization solutions. Appearing on this list confirms BSC’s quality and solidifies their global relevance.

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Client Care is the future of banking. IT Specialists or Google will support this by delivering turnkey system solutions to banks.
September 2020

Client Care is the future of banking. IT Specialists or Google will support this by delivering turnkey system solutions to banks.

The banking world is driven by modern technology and banks are competing with greater innovation and advanced and smarter internet/mobile banking. The idea that banks will no longer need in-house IT and that their focus will be “only” client care and their financial portfolios may sound even stranger. This is because turnkey technology will be provided by tech companies to banks, and most certainly by some of the largest ones, led by Google.

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BSC has helped build the most innovative corporate bank in Central and Eastern Europe
September 2020

BSC has helped build the most innovative corporate bank in Central and Eastern Europe

The Czech leader in banking software development, the Banking Software Company (BSC), is celebrating another international success. The Georgian TBC Bank, which conquered the Georgian market using state-of-the-art technology BSC helped build, has been awarded the title of the most innovative corporate bank in Central and Eastern Europe by the prestigious Global Finance magazine.

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The crisis will push banks to copy the best digital services
July 2020

The crisis will push banks to copy the best digital services

Simplicity and efficiency rule the business world, and in the service economy this is doubly true. The more complicated and complex life is, the more people demand maximum user friendliness from their service providers. This usually means a laser sharp focus on removing obstacles and smoothing the user experience. Unfortunately, most banks are still not doing enough in this area, and banking is still too complicated and often unfriendly. Obviously, this is a bad situation for users and hurts the reputation of the financial institutions themselves.

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Another Czech banking software success: BSC ranked by Gartner as a model supplier for bank digitization
July 2020

Another Czech banking software success: BSC ranked by Gartner as a model supplier for bank digitization

Banking Software Company (BSC), the largest banking software house in the Czech Republic, has been ranked among the recommended providers of digital banking transformation solutions in the prestigious Gartner Market Guide report. For BSC, this inclusion means further recognition of the high quality of its solutions in the global field of digital banking transformation.

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BSC continues its global expansion, deploying its banking operating systems across the MENA region
July 2020

BSC continues its global expansion, deploying its banking operating systems across the MENA region

Banking Software Company (BSC), a leading player in digital banking transformation, continues its global expansion and strengthens its position in the MENA region. As a key part of its growth in the Middle East and North Africa, BSC has established a new strategic partnership with MDSL and thanks to its local presence, BSC will be able to help with the integration of banking solutions in the region

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BSC and Wultra join forces to provide innovative and secure digital banking solutions.
June 2020

BSC and Wultra join forces to provide innovative and secure digital banking solutions.

Banking Software Company (BSC) and Wultra, who partnered to create the innovative and highly successful RB Key application for Raiffeisenbank have announced the expansion of their mutual cooperation. The RB Key allows fast and secure authentication of Raiffessenbank client payments and now, thanks to the partnership with Wultra, the BSC digital banking platform will be able to offer a Mobile Token component. Other Czech and foreign banks will also be able to access these tools for secure client authentication and transaction authorization, which fully comply with the requirements of EU regulations under PSD2.

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BSC Brings New Generation of Digital Banking Solutions to Saudi Arabia
May 2020

BSC Brings New Generation of Digital Banking Solutions to Saudi Arabia

Banking Software Company partners with Crystal Network to bring a new generation of its digital banking solutions to Saudi Arabia.

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BSC partners with MDSL strengthening it’s position in the MENA region
April 2020

BSC partners with MDSL strengthening it’s position in the MENA region

Praha 21. April 2020 - Banking Software Company (BSC), a leading player in the development of omni-channel solutions for banks, has strengthened its position in the MENA region. As part of its expansion across the Middle East and North Africa, BSC has established a new strategic partnership with MDSL and thanks to its local presence, BSC will be able to help with the integration of banking solutions in the region.

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The three pillars of modern banking for 2020
February 2020

The three pillars of modern banking for 2020

The banking world moves incredibly fast, and if banks want to succeed, they have to be able to respond quickly to modern trends and technological challenges. As in other fields, digitization has become a major focus in banking. While this opens up new opportunities for banks to optimize processes and offer new and innovative services to their customers, it also poses significant difficulties for them. What challenges and expectations will banks have to face in 2020 in order to attract customers and maintain their relevance in the banking market?

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Petr Koutný (BSC): Banks have to simplify
February 2020

Petr Koutný (BSC): Banks have to simplify

BSC is a software company that builds turnkey banking systems. We talked with BSC’s boss, Petr Koutný, about how classic industries, such as banking, have managed the transition to new digital processes. “From the client's point of view, digitization is going great, we can pay with watches, telephones, we have great mobile and internet banking, we’ve got it all. But everything is just a little too complicated. The client ends up using only a fraction of what the app is capable of, and it’s not always user-friendly. Banks have to simplify”, he says in an exclusive interview for Peak.cz.

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Blog: Digital Communication in 2020? Virtual branches and a proactive approach
January 2020

Blog: Digital Communication in 2020? Virtual branches and a proactive approach

High-quality digital communication is one of the fundamental building blocks in the success of virtually any company or institution, and of course banks are no exception. But communicating precisely and effectively is not easy, because the modern age has brought not only many opportunities but also many different challenges. One of them is the complicated situation in the labor market, where quality people are difficult to find and have high expectations. Employers need to be able to adapt their processes and offer them the high degree of flexibility they require. Fortunately, high-quality digital solutions can also help.

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Blog: Communicating with the Bank: Branches are diminishing – asynchronous chat is on the rise
January 2020

Blog: Communicating with the Bank: Branches are diminishing – asynchronous chat is on the rise

The trend in recent years in communication between the bank and the client, has been the gradual decline in the number of branches and the decreasing need and willingness of customers to communicate directly with a banker. As a result, the number of branches has fallen by around ten percent in the last five years while the number of customers calling the bank directly to consult with a banker has also fallen. On the other hand, chat usage is on the rise.

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Blog: Effective communication in the digital banking world
January 2020

Blog: Effective communication in the digital banking world

Effective, empathic communication has always been the cornerstone of a bank’s reputation and a major factor in its success. Communication used to be handled by a banker whose capability, trustworthiness and understanding of customer needs were the key to customer loyalty to a specific financial institution. However, times have changed, and digitisation is now the driving force. What does this mean for communication in banking today?

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BSC Recognized in Gartner Hype Cycle – Digital Banking Transformation
November 2019

BSC Recognized in Gartner Hype Cycle – Digital Banking Transformation

Digital Banking Transformation Platforms is one of the newest additions to the annual Gartner Hype Cycle for Digital Banking Transformation 2019 (SUBSCRIPT1) report from the world-renowned analytical company, Gartner.

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Blog: Security and Future of Digital Onboarding
November 2019

Blog: Security and Future of Digital Onboarding

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Blog: Identity Verification With Digital Onboarding
November 2019

Blog: Identity Verification With Digital Onboarding

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Prague

Banking Software Company s.r.o.

Na Hřebenech II 1718/10, 140 00 Praha 4
+420 272 104 111
marketing@bsc-ideas.com

IČ: 00549533, DIČ: CZ00549533 The company is registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 195.

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Olomouc

Banking Software Company s.r.o.

Vídeňská 1027/14, 779 00 Olomouc
+420 272 104 111
marketing@bsc-ideas.com

IČ: 00549533, DIČ: CZ00549533 The company is registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 195.

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Prešov

BSC SK s.r.o.

Jána Pavla II. 1/14295, 080 01 Prešov
+421 911 276 995
info@bsc-ideas.com

IČ: 36502057, DIČ: 2021936818 The company is registered in the Commercial Register of the Prešov District Court, File No. 15842/P.

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Košice

BSC SK s.r.o.

Trieda SNP 37, 040 01 Košice
+421 911 276 995
info@bsc-ideas.com

IČ: 36502057, DIČ: 2021936818 The company is registered in the Commercial Register of the Prešov District Court, File No. 15842/P.

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